Warranty Information
Our Warranty Promise
Every piece of jewelry from Elegance comes with our commitment to quality and craftsmanship. We stand behind our products with a comprehensive warranty program.
1-Year Warranty Coverage
Your necklace includes a 1-year warranty covering any manufacturer defects. This includes issues with clasps, chains, and settings that occur under normal wearing conditions.
What's Not Covered
Please note that damage due to misuse, wear, or impact is not covered under our warranty. This includes:
- Scratches or damage from dropping or impacts
- Damage from exposure to chemicals, including perfumes and cleaning products
- Normal wear and tear over time
- Damage from improper storage or handling
- Alterations made by third-party jewelers
How to Make a Warranty Claim
If you believe your jewelry has a defect covered by our warranty, please follow these steps:
- Contact our customer service team via our contact page
- Provide your order number and a detailed description of the issue
- Include clear photos of the defect
- Our team will review your claim and provide next steps within 2 business days
Care Instructions
To keep your jewelry looking its best and to prevent issues not covered by warranty, we recommend:
- Remove jewelry before swimming, bathing, or exercising
- Apply perfumes, lotions, and hairsprays before putting on jewelry
- Store pieces separately to prevent tangling or scratching
- Clean regularly with a soft cloth
Questions?
If you have any questions about our warranty policy, please don't hesitate to contact us. We're here to help ensure you enjoy your Elegance jewelry for years to come.